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Client Manager

Contributing to client satisfaction or prospects, providing marketing of contracts or insurance products that satisfy their needs and take account of contract management processes.

Your profile

Training for BTS Client Relations and Negotiation, BTS Insurance, DUT Legal Careers (Insurance Option) or CQP Client Manager; or previous professional experience in sales and contract management.

Your skills

Knowing about:

  • • Contracts and products within your field
  • • Contract management procedures linked to sales
  • • Telephone and speaking skills

Knowing how to:

  • • Implement techniques for selling insurance or savings contracts and products
  • • Implementing rules and techniques for accepting risks and managing contracts
  • • Leading a conversation and instilling confidence in your contact
  • • Analysing client needs
  • • Understanding clients and answering them clearly
  • • Negotiating, arguing in favour, convincing

Your tasks

  • • Dealing with calls, letters and e-mails received, welcoming clients physically
  • • Compiling a contract or amendment, producing certificates and contractual documents, generating calls for premiums
  • • Creating or updating client files
  • • Informing and advising clients on how to improve their insurance cover
  • • Holding a one-to-one business discussion with the client in an office or the company’s sale point
  • • Identifying the company’s contracts or products that may meet the needs or demands of the prospective or actual client
  • • Verifying the conditions of acceptance of the risk or product subscription and determining the applicable charge
  • • Offering the prospective or actual client the product that best meets their needs, and developing suitable sales pitches
  • • Negotiating and concluding the sale, issuing the cover
  • • Making telephone contact with prospects on the basis of call sheets, to offer them appointments or make them a business offer

Your prospects for development

Possibility of progression, depending on experience, to: network assistance and support posts, network leadership or contract and claims management.

Commercial

Informing and advising individual persons and businesses about personal and property insurance (fire, accident, retirement, provident funds etc). Selling products and services according to insurance regulations and company business policy. Can put together contracts at a technical (drafting prices etc) and administrative level. Can put together contracts at a technical (drafting prices etc) and administrative level.

Your profile

Training to Bac+2 (BTS, DEUST, DUT etc) in the field of insurance, business or economics, or previous professional experience in the insurance or banking sector.

Your skills

Knowing about:

  • • Contracts and products relevant to your field
  • • Being able to master the rules for compiling insurance contracts
  • • Having a solid skills base in the legal domain (insurance law)
  • • Contract management procedures linked to sales
  • • Telephone and speaking skills

Knowing how to:

  • • Implement techniques for selling insurance or savings contracts and products
  • • Implementing rules and techniques for accepting risks and managing contracts
  • • Leading a conversation and instil confidence in your contact
  • • Analyzing client needs
  • • Understanding clients and answering them clearly
  • • Negotiating, arguing in favor, convincing

Your tasks

  • • Analyzing clients’ insurance needs and informing them on products on offer
  • • Developing a portfolio of prospective/actual clients
  • • Drawing up the terms of the insurance contract with the client (total premium, type of cover etc), bringing together supporting documentation and submission for decision
  • • Updating the client’s insurance contract and completing follow-up documents
  • • Compiling contracts on the basis of standard clauses and of schedules sent by the companies. For so called “mass” risks (motor, housing, sickness etc), refer to pre-compiled contracts. For more complex risks (industrial risks, construction, civil liability etc), compile specific clauses
  • • Respecting the procedures relevant to your area of work
  • • Keeping yourself informed of news in your sector, especially through training
  • • Participating in setting up corrective and preventive actions and/or improvements

Your prospects for development

Possibility of progressing, depending on experience, to client manager or client relations manager posts.

Editor / Producer

Editing and managing (subscription, codification etc) of insurance contracts (motor, industrial, housing and other risks), with reference to pre-compiled contracts or through adaptation of standard clauses, according to insurance regulations. The Editor will not be contented with just pricing simple contracts. He/she will compile and manage the insurance contracts.

Your profile

BTS training in insurance, IUP banking and insurance, IUT legal trades or licence in law; or previous professional experience in the insurance or banking sectors without specific technical diploma.

Your skills

Knowing about:

  • • Contracts and products relevant to your field
  • • Being able to master the rules for compiling insurance contracts
  • • Having a solid skills base in the legal domain (insurance law)
  • • Contract management procedures linked to sales
  • • Telephone and speaking skills

Knowing how to:

  • • Implement techniques for selling insurance or savings contracts and products
  • • Implementing rules and techniques for accepting risks and managing contracts
  • • Leading a conversation and instil confidence in your contact
  • • Analysing client needs
  • • Understanding clients and answering them clearly
  • • Negotiating, arguing in favour, convincing

Your tasks

  • • Carrying out studies with a view to compiling offers and contracts
  • • Compiling contracts on the basis of standard clauses and schedules sent by the companies. For so-called “mass” risks (motor, housing, sickness etc), please refer to pre-compiled contracts. For more complex risks (industrial risks, construction, civil liability etc), compile specific clauses
  • • Entering information into the insured person’s file and sending them contractual or supporting documentation
  • • Calling for premiums and verifying their collection
  • • Providing administrative follow-up of Proposals/Contracts (updating insured values, redrafting and optimising cover provided by policies, reworking certain policies, compiling policy summaries etc)
  • • Checking contracts that have reached expiry date, setting up calls for premiums
  • • Adapting contracts by adding or rewording clauses when the insured person’s situation changes
  • • Providing a technical interface between client managers and third parties (company negotiation, risk assessment specialities, Master programme policies or reinsurance policies etc)
  • Updating databases
  • • Respecting the procedures relevant to your area of work
  • • Keeping informed of news in the sector, especially through training
  • • Participating in setting up corrective, preventive and/or improvement actions
  • • Managing inputs and outputs for the field of activity (letters, e-mails, faxes etc).

Your prospects for development

Possibility of progression, depending on experience acquired, to specialist posts within a specific field of insurance (motor, various risks, transport, life, health etc) or to head of department, or accessing business function.

Manager / Technical-Commercial

Contributing to client satisfaction and to business network support, by managing contracts that require specific processing, and subscription to risks that cannot be insured on line.

Your profile

Training in BTS Insurance, DUT Legal Careers (Insurance Option), Professional Licence in Insurance, or previous professional experience in management of contracts or distribution and business development.

Your skills

Knowing about:

  • • Contracts and products relevant to your field
  • • Aspects of law applicable to contract management
  • • Contract management procedures and software
  • • Speaking and telephone techniques
  • • Written expression techniques

Knowing how to:

  • • Implementing rules and techniques for accepting risks and managing contracts
  • • Researching, analysing and then synthesising data, information and problems linked to subscribing to or managing a complex contract
  • • Understanding clients and providing them with clear responses
  • • Explaining, arguing in favour, convincing

Your tasks

  • • Taking calls, letters and e-mails received in the department and welcoming clients
  • • Requesting information required for managing the contract and for processing client files
  • • Checking and validating insurance proposals obtained from the network or from a business platform
  • • Deciding to accept specific risks (such as medical risks), by contacting a policyholder, doctor or specialist where necessary
  • • Compiling contracts or amendments by producing specific clauses where necessary and determining non-schedule prices, working together with actuaries where necessary
  • • Updating client files, issuing covers, providing contractual documents and certificates, writing technical or legal letter
  • • Managing reinsurance agreements, working with suppliers of information
  • • Informing clients about management of their files
  • • Processing client claims within your field, or passing them to the department concerned
  • • Providing technical support for the network and managers on the platform
  • • Offering clients additional cover or services likely to interest them

Your prospects for development

Possibility of progression, depending on experience acquired, to: multi-skill contract and claim management posts, risk subscriptions, portfolio control and surveillance or business distribution and development.

Secretary or Medical Assistant

Manage inpatient care and reimbursement of medical services, provide information to patients and medical providers, organize the schedules of the medical inspectors and ensure the administrative follow-up of medical files for the Health service.

Your profile

Training BAC level (Technological, professional, …) in secretarial or medical-social sciences or BEP in the tertiary sector supplemented by professional experience in the medical sector.

Your skills

Knowing about:

  • • Medical terminology
  • • Medical acts codes
  • • Terms of reception

Knowing how to:

  • • Use office tools (word processor, spreadsheet, …)
  • • Write documents according to editorial standards
  • • Perform file filing and archiving
  • • Preserve the confidentiality of data or information accessible through one’s activity

Your tasks

  • • Deal with patients’ hospital admission
  • • Process requests for additional information and refusals of admission
  • • Preparing for doctors’ examination, medical bills and manage claims files
  • • Follow the schedule of doctors’ appointments
  • • Process and send letters from the Medical Direction
  • • Sort and archive letters and other documents
  • • Inform insured persons and medical providers about the administrative files follow-up
  • • Manage the company pharmacy

Your prospects for development

Possibility of progression, depending on experience, to head of department.

Medical advisor

Controlling the reimbursement of medical services, the invoices of services directly paid by insurers of medical expenses, issue patients care uptake and evaluate the health of the insured.

Your profile

Medical Doctorate degree completed by a minimum of three years experience in hospital practice.

Your skills

Knowing about:

  • • Specific regulations for the healthcare professions
  • • The specific corpus of medicine

Knowing how to:

  • • Express yourself clearly and translate professional vocabulary into language understandable by all
  • • Respect professional ethics
  • • Preserve the confidentiality of data or information accessible through one’s activity
  • • Write a report of expertise
  • • Establish the clinical assessment of a patient
  • • Conduct an interview and put the other person at ease

Your tasks

  • • Check medical expense claim files
  • • Controlling ambulatory and hospital bills
  • • Evaluate the state of health of insured persons in hospital structures
  • • Issue start of care orders for services subject to prior agreement
  • • Transcribe on supports dedicated to the medical expense insurers, the prescriptions coming from centers without computer terminals
  • • Advise and inform the insured and the care centers’ contact persons

Your prospects for development

Possible evolution, according to the experience acquired, towards positions of Director of the Medical Unit.

Director of the Medical Unit

Organize and manage the Medical Unit, the network of providers, the reimbursement of medical services, care and evaluate the health of the insured.

Your profile

Qualification of Doctorate in Medicine, preferably at Hospital Surgeon or Internist posts, completed by at least five years of hospital experience, and having served as Medical Consultant for at least three years.

Your skills

Knowing about:

  • • Regulations specific to the healthcare professions
  • • The specific corpus of medicine
  • • Public and Private Healthcare Systems

Knowing how to:

  • • Express yourself clearly and translate professional vocabulary into language understandable by all
  • • Respect professional ethics
  • • Preserve the confidentiality of data or information accessible through one’s activity
  • • Write a report of expertise
  • • Establish the clinical assessment of a patient
  • • Conduct an interview and put the other person at ease

Possess:

  • • Management skills
  • • Organisational qualities
  • • An authority on the network of Medical Providers.

Your tasks

  • • Organize and coordinate the activities of the medical unit
  • • Manage the network of medical providers
  • • Fight against fraud and abuse
  • • Participate in the statistical analysis of health expenditures
  • • Manage relationships with medical advisers of insurance companies and medical regulatory agencies
  • • Contribute to the development of the Ascoma brand image
  • • Check medical expense claim files
  • • Controlling ambulatory and hospital bills
  • • Evaluate the state of health of insured persons in hospital structures
  • • Issue start of care orders for services subject to prior agreement
  • • Transcribe on supports dedicated to the medical expense insurers, the prescriptions coming from centers without computer terminals
  • • Advise and inform insureds and care centers

Your prospects for development

Possible evolution, according to the experience acquired, towards posts of Head or Director of Health Department.

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